Terms of Service

Last updated: July 2026

This document is a general template and does not replace legal advice. Before operating commercially, have it reviewed by a lawyer in your jurisdiction — especially the sections on liability, jurisdiction, and data protection, which vary depending on where you bill from and where your customers are located.

1. What DatotecAudit is

DatotecAudit is an observability, governance, and Human-in-the-Loop oversight platform for artificial intelligence agents. It provides monitoring, trace logging, alerts, and human approval workflows for agents that the customer itself operates and controls.

DatotecAudit does not operate, train, or bear responsibility for decisions made by the customer's AI agents. DatotecAudit is an observation and control tool; responsibility for the design, behavior, and consequences of an AI agent rests exclusively with the customer that operates it.

2. Acceptance of these terms

By checking the acceptance box before subscribing, or by using the service, you confirm that you have read, understood, and accepted these Terms of Service in their entirety. If you do not agree, you must not subscribe to or use the platform.

3. Absence of warranties

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose, or non-infringement.

DatotecAudit does not warrant that the service will be error-free, uninterrupted, or that it will detect 100% of security issues, audit findings, or anomalous agent behavior. Automated audits (including the DevSecOps pipeline) are a support layer, not an absolute security certification.

4. Limitation of liability

To the maximum extent permitted by applicable law, DatotecAudit will not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for loss of profits, data, business opportunities, or reputation, arising from:

Decisions or actions taken by the customer's AI agents, whether or not approved through the Human-in-the-Loop flow.
Security findings not detected by the audit pipeline.
Service interruptions, trace loss, or third-party failures (cloud providers, GitHub, payment processors).
Use of the AI Act compliance report as the sole basis for regulatory decisions.

DatotecAudit's total aggregate liability for any claim, under any legal theory, is limited to the amount actually paid by the customer in the three (3) months preceding the event giving rise to the claim.

5. Customer responsibility

The customer is solely responsible for:

The design, training, deployment, and final oversight of its AI agents.
Correctly configuring human-approval policies according to its own risk criteria.
Complying with the regulations applicable to its business and jurisdiction, including the AI Act or other data protection, consumer protection, or artificial intelligence laws.
Reviewing and acting on the alerts and findings DatotecAudit generates — DatotecAudit notifies, the customer decides.

6. AI Act compliance — scope of the report

The AI Act compliance report generated by DatotecAudit (Enterprise plan) is a summary of activity recorded on the platform (traces, approvals, audits). It does not constitute a legal compliance certification or legal advice. The customer is responsible for confirming with its own compliance team whether the report satisfies its specific regulatory obligations.

7. Subscriptions, payments, and cancellation

Subscriptions are billed monthly and renew automatically until cancelled. You may cancel at any time from the subscription management panel (Lemon Squeezy); you retain access until the end of the period already paid for — there is no prorated refund for early cancellation, unless applicable law in your jurisdiction requires otherwise.

8. Data and privacy

DatotecAudit stores the traces, connections, and approvals that the customer voluntarily sends to the platform. We do not access the customer's source code or infrastructure except when an explicitly requested repository audit is run, and that code is never persisted — only the resulting report.

9. Changes

We may update these terms periodically. Material changes will be notified by email or via a notice on the platform before taking effect.

10. Governing law and jurisdiction

10.1 Governing law. These Terms of Service are governed by Spanish law, in particular:

Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), which regulates the provision of this service as an information society service.
Royal Legislative Decree 1/2007 (Consolidated Text of the General Law for the Defense of Consumers and Users), to the extent applicable when the customer qualifies as a consumer.
Organic Law 3/2018, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), together with Regulation (EU) 2016/679 (GDPR) described in Section 8.

10.2 European Union regulations. When the customer operates or resides in the European Union, the following also apply:

Regulation (EU) 2024/1689 (Artificial Intelligence Regulation / "AI Act"), which governs high-risk AI systems and the obligation of human oversight — the compliance report described in Section 6 is offered as support for this regulation, without replacing the customer's responsibility as provider or deployer of the AI system under that Regulation.
Regulation (EU) 2016/679 (GDPR) for the processing of personal data.
Regulation (EU) 2022/2065 (Digital Services Act / DSA), to the extent applicable to the provision of digital intermediary services.
Directive (EU) 2011/83 on consumer rights, in relations with customers who qualify as consumers within the EU.

If you are a consumer resident in the European Union, nothing in these Terms limits the mandatory rights granted to you by the consumer protection legislation of your country of residence, which will prevail over any clause to the contrary. You may access the European Online Dispute Resolution (ODR) platform for consumer disputes.

10.3 Customers outside the European Union. If you contract the service from outside the EU, you accept that the contractual relationship is likewise governed by Spanish law under this clause, without prejudice to mandatory consumer protection rules that may apply in your country of residence and cannot be excluded by agreement between the parties.

10.4 Jurisdiction. For the resolution of any dispute arising from these Terms, the parties submit to the Courts and Tribunals of Jávea (Alicante), Spain, expressly waiving any other forum that might correspond to them — unless applicable consumer protection regulations establish a different mandatory forum, in which case the latter will prevail.

10.5 Language. In the event of any discrepancy between this English version and the Spanish original of these Terms, the Spanish version shall prevail.

11. Contact

For any questions about these terms: tradeayoub98@gmail.com